Return and Refund Policy

Last updated: October 14, 2026

This policy applies to purchases made through kaaral.ca, operated by Europa Beauty Supplies Ltd, located at 1255B Reid St, Unit 4B & 5B, Richmond Hill, Ontario, L4B 1G1, Canada.

1. Your consumer rights

This policy provides a voluntary return option for customers who change their mind about a purchase.

The return window, product-condition requirements, exclusions and customer-paid shipping described below apply only to voluntary change-of-mind returns. They do not limit any cancellation rights, legal warranties or remedies available under applicable consumer protection laws.

If applicable law gives you additional rights or requires a different procedure, refund amount or deadline, those legal requirements take precedence over this policy.

2. Voluntary returns within 30 days

You may request a voluntary return within 30 calendar days after delivery of the item.

To qualify, the item must:

• Be unused and unopened.

• Be in the same condition as when it was delivered.

• Include its original product packaging, labels and any original seals, where applicable.

• Be accompanied by reasonable proof of purchase, such as an order number or order confirmation.

For hygiene and product-safety reasons, opened or used cosmetics are not eligible for voluntary change-of-mind returns.

Gift cards and products clearly identified as “final sale” before purchase are excluded from voluntary returns, except where a refund or other remedy is required by applicable law. Discounted products otherwise follow the same voluntary return conditions as regular-price products.

These restrictions do not remove your rights concerning defective, damaged, incorrect or otherwise non-conforming goods.

3. How to request and send a return

Contact us at info@europabeauty.com or +1 (905) 889-4142.

Please provide your order number, identify the items you wish to return and explain whether you are requesting a change-of-mind return or reporting a problem with your order.

For voluntary returns, please contact us before shipping the products so that we can confirm eligibility and provide return instructions. Once you receive those instructions, dispatch the return within 14 calendar days, unless we agree to an extension.

Our return address is:

Europa Beauty Supplies Ltd
1255B Reid St, Unit 4B & 5B
Richmond Hill, ON L4B 1G1
Canada

Please follow the instructions supplied for your return and do not send products directly to the manufacturer.

Pack the items securely. We recommend using a tracked shipping service and keeping proof of shipment. If an item is subject to transport restrictions, such as an aerosol or flammable product, contact us for appropriate instructions before sending it.

Our return-confirmation process is an administrative step for voluntary returns. It is not a condition for exercising a statutory cancellation right or another mandatory legal remedy.

4. Costs and refunds for voluntary returns

For an accepted voluntary return:

• You are responsible for the return shipping cost.

• Original delivery charges actually paid are not refunded.

• We refund the price paid for the returned items, together with the applicable taxes attributable to those items.

• We do not charge a restocking fee.

If we offer a prepaid return label, we will tell you its cost before you agree to use it. Any agreed label cost will be charged or deducted once.

We will review returned items promptly. For items that meet the voluntary return conditions, we will issue the refund within 14 calendar days after receiving them. If a voluntary return is declined, we will explain the reason.

Refunds are issued to the original payment method, unless another method is required by law or agreed with you. Your payment provider may require additional time for the funds to appear in your account.

The shipping exclusions and commercial processing arrangements in this section do not apply where applicable law requires a different refund or reimbursement.

5. Damaged, defective or incorrect products

Please contact us as soon as reasonably possible if your order arrives damaged, contains the wrong item, or includes a product that appears defective or does not conform to what you ordered.

Provide your order number and a description of the problem. Photographs of the product, packaging and shipping label can help us assess the issue, where available.

We will provide the remedy required by applicable law, which may include a replacement, repair, price reduction or refund, depending on the circumstances.

The 30-day voluntary return window and the unused, unopened and original-packaging requirements do not limit a remedy you are entitled to under applicable law. Opening a product or no longer having its original packaging does not, by itself, remove those rights.

Where a return is required because of a confirmed product defect, shipping damage or an error by us, we will arrange return shipping or reimburse reasonable return shipping costs.

6. Order cancellation and delivery problems

If you wish to cancel an order before dispatch, contact us promptly. We will make reasonable efforts to stop the shipment, although an order may already have entered the shipping process.

This does not restrict any cancellation right available under applicable law after an order has been dispatched.

You may have additional rights if an order is not delivered as required, mandatory purchase information was not provided, or other legal requirements were not met.

Where you exercise a valid statutory cancellation or refund right, we will follow the applicable legal requirements for notice, return arrangements, reimbursement of payments and reasonable return costs, and refund deadlines. We will not require internal approval or receipt of returned goods as a condition for refunding you where the law requires otherwise.

7. Exchanges

For a voluntary change of product, please request a return under this policy and place a separate order for the desired item.

For defective, damaged or incorrect products, contact us so that we can arrange the appropriate remedy in accordance with applicable law.

8. Contact us

For return, refund or cancellation questions, contact:

Europa Beauty Supplies Ltd
1255B Reid St, Unit 4B & 5B
Richmond Hill, ON L4B 1G1
Canada

Email: info@europabeauty.com
Telephone: +1 (905) 889-4142