Shipping Policy

Last updated: October 14, 2026

This Shipping Policy applies to physical products purchased through kaaral.ca, operated by Europa Beauty Supplies Ltd.

1. Shipping destinations

We currently offer shipping within Canada, excluding Québec.

Shipping to Québec may become available in the future. We will update this policy and the available delivery options before introducing that service.

The delivery options available for your address will be shown before you complete your purchase. Any applicable product or delivery restrictions will also be disclosed before you place your order.

2. Order preparation

Orders are normally prepared for dispatch within 2–4 business days after the order is placed.

Business days are Monday to Friday, excluding public holidays observed in Ontario. Orders placed on a weekend or public holiday begin processing on the next business day.

The preparation period covers order handling and packing. It does not include the carrier’s transit time.

If an issue materially affects the preparation of your order, we will contact you promptly and explain the available arrangements. Any change to an agreed delivery date will be handled in accordance with applicable law.

3. Shipping charges

Our standard shipping charges are:

Order subtotal	Standard shipping charge
Less than CAD 50.00	CAD 15.00
CAD 50.00 or more	Free

The order subtotal used to determine shipping eligibility is calculated after discounts and before taxes and shipping charges.

Shipping charges are expressed in Canadian dollars. Any applicable taxes on shipping will be disclosed at checkout.

The shipping charge and total amount payable will be shown before you submit your order.

If a promotion offers different shipping conditions, those conditions will be clearly disclosed with the offer and before purchase.

4. Delivery times

The delivery method and the delivery date or delivery window applicable to your order will be provided before you place it and included in your order information.

Delivery time depends on the destination and the shipping service used. The total time before receipt includes both the 2–4 business-day preparation period and the carrier’s transit time.

Weather, service interruptions and other circumstances may affect delivery. If we become aware of a material delay, we will inform you and explain any proposed revised arrangements.

Such circumstances do not remove your cancellation, refund or other rights under applicable consumer protection laws.

5. Shipment confirmation and tracking

Once your order has been dispatched, we will send a shipment confirmation to the email address provided with your order.

Where tracking is available, the confirmation will include the tracking details. Tracking information may take some time to appear in the carrier’s system after dispatch.

If you have not received your shipment confirmation or need assistance with tracking, contact us at info@europabeauty.com.

6. Delivery address and changes

Please check your delivery address carefully before submitting your order, including the recipient’s name, street address, unit number and postal code.

If you need to correct an address, contact us as soon as possible. We will make reasonable efforts to update the details before dispatch. Changes may be more difficult once a parcel is in transit.

If a parcel is returned because an address was incorrect, delivery was refused or the parcel was not collected, we will contact you to discuss the appropriate next steps.

Any additional charge for redelivery will be explained and agreed before that service is arranged, where permitted by law. We do not apply an automatic forfeiture of your purchase price in these circumstances.

7. Delayed, missing or damaged deliveries

Contact us promptly if:

• Your order has not arrived within the delivery date or window provided.

• Tracking shows delivery but you have not received the parcel.

• Your parcel arrives damaged.

• Items are missing or you receive an incorrect product.

Please provide your order number and a description of the issue. Photographs of damaged products, packaging or the shipping label can help where available.

We will investigate with the carrier where appropriate and provide the remedy required by applicable law.

A tracking status marked “delivered” does not, by itself, determine the outcome of a missing-parcel claim. We will consider the delivery information, the agreed arrangements and the circumstances.

Our use of a carrier does not remove our contractual or legal delivery obligations. A carrier investigation does not automatically extend a statutory refund deadline.

8. Cancellation and consumer rights

You may have a right to cancel an order or obtain a refund if delivery obligations or other legal requirements are not met.

Where a statutory cancellation or refund right applies, we will follow the applicable requirements concerning notice, reimbursement, return arrangements and deadlines.

For cancellation requests, returns and refunds, please also review our Return and Refund Policy.

Nothing in this Shipping Policy limits any right, legal warranty or remedy that cannot lawfully be excluded or restricted.

9. Contact information

For shipping and delivery questions, contact:

Europa Beauty Supplies Ltd
1255B Reid St, Unit 4B & 5B
Richmond Hill, ON L4B 1G1
Canada

Email: info@europabeauty.com
Telephone: +1 (905) 889-4142